Bloomreach is hiring a
Strategic Account Manager

Summary

Bloomreach is seeking a Strategic Account Manager with 6+ years of experience to help customers optimize their investment in the company's market-leading digital commerce solutions. The role involves managing key accounts, driving revenue growth, and partnering with internal teams to deliver successful customer outcomes. The position offers benefits such as health care, 401k plan, flexible working hours, and wellness programs.

Requirements

• Drive Bloomreach revenue growth with successful renewals, upsells and cross-sells growth
• Use digital technology experience to understand and discuss complex products and identify ways to optimize product performance
• Leverage business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
• Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
• Operate with a sense of urgency with an outcome + results-oriented approach to customer success
• Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-sell and upsell)
• Proactively own renewals in key accounts in cooperation with the Customer Success team
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
• Stay abreast of industry changes and trends
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations

Responsibilities

• Own the relationship with key accounts
• Develop and expand business, through C-level relationships, across brands
• Ensure renegotiation of contracts at point of renewal
• Identify, work, and close upsell and cross sell opportunities

Preferred Qualifications

• Commerce or Digital Experience backgrounds strongly encouraged
• Martech | Adtech | Search knowledge is a plus

Benefits

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution