Strategic Partnerships Manager

Summary

Join Visier, a leader in people analytics, as their Strategic Partnerships Operations Manager. You will be responsible for ensuring the success of Visier's Services Partner ecosystem, delivering exceptional service and support to customers. This role requires a data-driven approach, strong relationship management skills, and excellent communication. The ideal candidate will have at least 5 years of experience in customer- or partner-facing roles within professional services and technology. You will develop metrics, monitor partner training, and manage certifications. Collaboration with internal and external stakeholders is crucial. The position offers a competitive salary and bonus.

Requirements

• 5+ years of experience in consulting in an enterprise-class customer SaaS environment
• 5+ years experience in relationship manager, account manager, or service delivery
• Ability to work in a diverse, fast paced environment while collaborating across functional and geographical teams
• Demonstrated ability to build and maintain service-oriented relationships remotely and across multiple partners and internal stakeholders
• Outstanding communication and interpersonal skills with the ability to navigate ambiguity and engage with all levels of an organization
• Ability to multi-task and manage multiple tasks, partner and internal priorities simultaneously
• Working knowledge of Talent Experience and Business Intelligence industry best practices
• Consideration for privacy and security obligations

Responsibilities

• Develop metrics and reporting for communicating the status and success of the Services Partner ecosystem
• Continually monitor training progress and training status of Services Partners - both at the firm and individual levels
• Understand potential gaps in knowledge and expertise, partnering with our Enablement team to create partner enablement and development plans
• Develop and manage Service Partner certification framework structure to adequately support Partner growth by developing a deep understanding of individual Service Partner capabilities, competencies, and resourcing
• Work closely with key Strategic Partnerships counterparts in AMS, EMEA, and APAC for a holistic view of the ecosystem
• Expert knowledge of the sales, services, support offerings each Service Partner provides
• Closely collaborate with global Delivery, Visier University, and Customer Success leadership to align on the right enablement and support for the partner ecosystem
• Effectively manage Partner certifications, release readiness and compliance across the ecosystem
• Monitor best practices and ensure Partners are efficiently following Visier processes
• Support Services Partner QBRs by providing overall performance, benchmarking and identification of zones of success and opportunities with partner practices
• Setup Visier systems access for Services Partner users
• Provision hardware for Services Partners
• Continually forecast and track Services Partner delivery capacity
• Manage GRC requirements and audits with Services Partners
• Serve as a point of escalation for Services Partners and internal Visier stakeholders
• Manage customer escalations with Service Partner Leadership and document for reference and discussion
• Support onboarding of new Service Partner practices through the launch of first Visier Customer engagement
• Connect Service Partner resources with the right education, programs, and resources to ensure success across practices
• Provide Services Win Stories and successes back to Strategic Partnerships Directors for field engagement and business development
• Drive survey strategy to capture internal and external feedback quantitatively and qualitatively
• Manage continuous feedback loop with customers, partners and internal stakeholders
• Monitor and document service partner engagements within our customer base on a quarterly basis

Preferred Qualifications

• Prior management of System Integrator relationships - GSIs, regional, boutiques - a plus
• Curiosity, authenticity, imagination, and creativity to build world-class Services Partner programs that meet partner and Visier needs
• Experience in a startup or emerging growth technology company delivering disruptive solutions to Fortune 2000 companies is an asset

Benefits

• The base pay range for this position in USA is 162k - 198k / year + bonus
• Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role