Strategic Renewals Representative

Summary

Join SentinelOne, a leading cybersecurity company, as a Renewals Manager. You will proactively manage customer contract renewals, build strong client relationships, and maximize revenue through upselling. This role requires proven sales success, excellent communication skills, and the ability to manage multiple accounts effectively. You will collaborate closely with sales, support, and engineering teams. SentinelOne offers a competitive salary, comprehensive benefits including health insurance, generous parental leave, and paid time off, plus numerous company-sponsored events. This is an exciting opportunity to grow your career in a fast-paced environment.

Requirements

• Proven track record of achieving sales targets and renewals. Result-oriented, and possess excellent negotiation abilities
• Ability to manage multiple accounts, deadlines, and documentation. Highly organized, detail-oriented, and efficient in managing their time to meet renewal goals
• Effective communication, both written and verbal, is essential for building rapport with clients and internal teams. Ability to articulate complex information clearly, actively listen to customer needs, and tailor their communication style accordingly
• Prioritize customer satisfaction and build strong relationships with existing clients. They should be able to anticipate customer needs, address concerns, and provide reliable support throughout the renewal process

Responsibilities

• Use Salesforce.com to accurately manage your leads, activities & renewals pipeline
• Execute the renewals process by pro-actively contacting customers prior to expiration
• Maximize revenue by uncovering and executing opportunities to upsell
• Provide a best in class customer experience for both customers and partners
• Maintain an accurate forecast
• Escalate customer issues to support, customer success or engineering for a speedy and satisfactory resolution for the customer
• You will proactively communicate with customers to ensure an on-time contract renewal
• Maintain an on-going relationship with customers and partners to communicate new features
• Work closely with our sales & customer success teams to reduce churn and find opportunities to up-sell to maximize revenue for the company
• Work closely with regional and national partners to ensure they are aware of future renewals and when needed assist them with closing and finding up-sell opportunities

Benefits

• Health Benefits
• Industry leading gender-neutral parental leave
• Paid Personal Time Off (PTO)
• Paid Company Holidays
• Paid Sick Time
• Employee assistance program
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events