Restaurant365 is hiring a
Support Specialist

Summary

Join Restaurant365 as a Support Specialist, Operations! Help our customers with software operations, catering, scheduling, and manager log functions. This role requires a Bachelor’s degree with emphasis in business and/or finance and/or accounting, restaurant industry experience, excellent problem-solving skills, strong customer service skills, clear communication, a strong grasp of software and internet technologies, and the ability to work remotely.

Requirements

• Bachelor’s degree with emphasis in business and/or finance and/or accounting preferred
• Restaurant industry experience

Responsibilities

• Help R365 customers with all R365 software operations, catering, scheduling, and manager log functions
• Manage pertinent customer communications through tickets, live chats, and phone calls
• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and / or screen share as necessary to understand problem reports
• Identify solutions to problem reports and deliver them to customers
• Help customers understand R365 software operations, catering, scheduling, and manager log functions
• Route non-operations customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Train and mentor new team members at the request of Support management

Benefits

• Salary range of $25-$31/hour
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives