Remote Support Technician

Summary

Join a growing team at MCCi as a Support Technician, providing technical support to clients via email, phone, or virtual methods.

Requirements

• High School Diploma
• 1 year of customer service or call center experience
• Microsoft knowledge (Office, Workstation, Server SQL)
• College level courses or vocational training
• Electronic Content Management experience, preferred
• Desktop Support experience, preferred
• General knowledge of Windows Operating systems
• Strong time management skills and ability to multi-task
• Strong customer service and problem-solving skills
• Ability to support clients in a remote capacity
• Excellent communication skills
• Ability to learn and support technical systems and applications
• Organization skills and detail oriented

Responsibilities

• Work closely with product end users and provide them with the highest level of support and customer service
• Provide basic technical support to clients via email, phone, or other virtual methods
• Have a basic understanding of the organization’s products and services
• Respond quickly and effectively to requests received through the help desk
• Support multiple products and troubleshoot hardware
• Assist with platform and server upgrades
• Assist with network issues related to our software