Talent Operations Manager

Summary

Join SketchDeck, a global, fully remote creative agency, as our Talent Operations Manager. You will play a vital role in optimizing our hiring, onboarding, and talent relationship management processes. This position requires proficiency in English and Spanish, along with a deep understanding of the creative industry and agency experience. You will oversee HQ and contractor hiring, onboarding, and engagement, ensuring a seamless experience for all new hires. Success will be measured by contractor utilization, hiring efficiency, onboarding timeliness, and contractor engagement. This role reports to the Business Operations Director and offers a competitive salary and benefits package.

Requirements

• Proficient in English and Spanish (both written and spoken) to assist with global hiring, onboarding, and talent operations
• Deep expertise in the creative industry, a strong understanding of creative roles and workflows, and the ability to assess and align talent with project needs
• Experience in an agency setting, whether in talent operations, HR, or a prior creative role that shifted to an operations-focused position
• Demonstrated expertise in managing hiring, onboarding, and talent engagement, ensuring smooth candidate experiences, seamless integration, and continuous visibility for contractors
• Strong talent management skills, including monitoring contractor availability, proactively aligning talent with projects, and maintaining engagement with active and bench contractors
• The ability to enhance and develop hiring and onboarding processes, ensuring they are efficient, well-documented, and communicated to teams so that new hires integrate smoothly
• A proactive, strategic mindset—you don’t just identify problems. You propose solutions, suggest the next steps, and take initiative to solve challenges before they escalate
• Autonomous yet highly collaborative, capable of independently driving hiring, onboarding, and talent management while effectively partnering with leadership, hiring managers, and recruiters

Responsibilities

• Manage the applicant experience, ensuring clear communication, timely updates, and smooth progression through the hiring pipeline
• Oversee HQ and contractor hiring, keeping the ATS (Workable) updated, tracking approvals, and ensuring roles are filled efficiently
• Support hiring managers in writing inclusive job descriptions aligned with SketchDeck’s employer brand and role requirements
• Partner with 24 Seven recruiters to ensure alignment, smooth collaboration, and a strong candidate experience
• Participate in resume reviews and interviews, ensuring candidates meet job requirements and hiring quality is maintained
• Monitor key hiring metrics and ensure SketchDeck’s hiring process is equitable and inclusive
• Provide weekly hiring reports to hiring managers on open roles, progress, and flag issues
• Continuously review and improve hiring processes for efficiency, effectiveness, and alignment with business goals
• Train HQ team members on hiring best practices and processes to ensure consistency and fairness in recruitment
• Own the new hire journey for HQ employees and contractors, providing high-touch support from pre-boarding through post-onboarding check-ins to ensure a smooth transition
• Collaborate with hiring managers and department leads to complete all onboarding tasks and fully integrate new hires
• Support the onboarding and resource integration of 24 Studios and future acquisitions, ensuring smooth cultural and operational alignment
• Proactively connect contractors with project managers, design directors, and relevant teams to facilitate project opportunities
• Ensure Express work contractors are correctly onboarded and transitioned to active status when applicable
• Maintain a higher touchpoint with all new hires, making onboarding an engaging and supportive experience
• Continuously improve onboarding by gathering and acting on feedback from new hires and hiring managers
• Work with the Human Resource Coordinator to keep onboarding process documentation accurate and up to date
• Build and maintain strong relationships with contractors to ensure they feel valued and connected
• Partner with project managers, design directors, and business development to stay aligned on evolving talent needs and upcoming opportunities
• Regularly check in with contractors, gauge their interest in ongoing projects, address concerns, and ensure talent doesn't go overlooked after onboarding
• Collaborate closely with project managers and design directors to optimize project assignments, ensuring a balance between business needs and contractor preferences
• Maintain and update the agency directory and talent dashboard
• Coordinate an annual contractor profile review and an audit with project managers and design directors to verify that all information is correct
• Collaborate with the tech team to implement agency directory updates and suggest skills and tools that should be revised as our capabilities grow
• Support the Community Manager and Director of Business Operations in talent management efforts as needed
• Oversee and execute offboarding processes for employees and contractors, ensuring compliance and completing necessary steps
• Ensure departing employees and contractors receive clear guidance and a smooth transition

Benefits

• Salary range: $80,000 - $90,000 USD
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of creatives, business people, and engineers!