Hightouch is hiring a
Technical Architect in United Kingdom, France

Summary

The Technical Architect (TA) role at Hightouch involves bridging the gap between the company and its largest Fortune 5000 customers. The TA will oversee the entire customer journey from kick-off to onboarding, ensuring their understanding and utilization of Hightouch's platform. They will also contribute to the success of the platform by surfacing use cases and problems to Engineering.

Requirements

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines, and navigate unexpected roadblocks with ease

Responsibilities

• Retain and expand Hightouch’s largest Enterprise customers
• Work closely with Sales to strategize on increasing the adoption of Hightouch within large organizations
• Deliver a timely and organized onboarding for customers through effective project management
• Ensure customers see the full value in Hightouch’s products
• Advise on technical best practices
• Provide clear proactive technical guidance and expertise across all Hightouch’s products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering