Technical Business Systems Analyst

Summary

Join Sagent, a leading mortgage servicing fintech company, as a Staff Tech Business Systems Analyst. This role involves acting as a liaison between IT, business units, and external clients, facilitating communication and development of new systems and enhancements. You will evaluate applications, identify system requirements, and assess IT developments. Strong analytical and problem-solving skills are essential, along with excellent communication and presentation abilities. The position offers a comprehensive benefits package, including remote/hybrid work options, health benefits, unlimited flexible time off, and more, starting on day one.

Requirements

• Completion of four years of college in a relevant discipline +4 years of experience in a related field or completion of an advanced degree (master's or higher) in an applicable and relevant field or experience will be considered in lieu of a degree
• Ability to pass a government background check
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Experience in evaluating new applications and identifying systems requirements
• Familiarity with IT developments and business requirements
• Ability to act as an effective liaison between IT, business units and external clients
• Planning, stakeholder analysis, risk assessment, organizational analysis, and interface analysis skills

Responsibilities

• Act as a key liaison between the IT development group, business units and our external customers
• Facilitate effective communication for the development and implementation of new systems and enhancements to existing systems
• Evaluate new applications and identify systems requirements
• Assess new IT developments and evolving business requirements, recommending appropriate systems alternatives and enhancements to current systems
• Prepare communications and make presentations on system enhancements and alternatives to both internal and external clients
• Effectively communicate complex technical information to non-technical stakeholders
• Solve technology information systems problems by analyzing requirements and existing systems
• Pseudo-design computer programs and recommend system controls and protocols
• Act as the interface or 'translator' between the business and technology functions of the company
• Work to understand overall business needs, create business cases, and define technical requirements
• Use planning, stakeholder analysis, risk assessment, organizational analysis, and interface analysis to drive successful project outcomes
• Apply writing skills and user experience knowledge to ensure the user interface aligns with project success

Preferred Qualifications

Previous experience in Loan Servicing

Benefits

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• LinkedIn Learning
• Virtual Social Experiences
• Career Pathing
• Focus Time Fridays