Hostinger International is hiring a
Technical Customer Success Specialist

Summary

Join Hostinger, a fast-growing web hosting company as a Customer Support professional. Communicate with customers in Portuguese and English to solve their billing, account, and technical issues. Offer additional services, tools, and products to focus on customer success. Continuously polish your IT background and deliver impactful work on a company scale.

Requirements

• C1 or native written and spoken English proficiency, to communicate with customers and the team
• Excellent skills in Portuguese, to communicate with customers
• High IT curiosity and technical understanding
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
• Strong problem-solving skills and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
• A typing speed of ≥ 50 WPM
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
• Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3)
• A computer with the following parameters: RAM - 16 GB or higher. (for Windows); 8 GB or higher. (for Mac Os).. Processor - Intel i3, i5, i7, 10th generation or later.. Minimum AMD Ryzen 4000 or higher
• Operating system: Windows. 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux. : Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher
• Ability to boost the internet speed to at least 50 Mbps

Responsibilities

• Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains via live chat and tickets ( Portuguese and English)
• Be a true ambassador, and show our customers what customer obsession is really about
• Focus on the customers’ success by offering additional services, tools, and products

Preferred Qualifications

Experience in the customer service field is a plus!

Benefits

• Permanent remote opportunity!
• A competitive monthly compensation for services in USD
• Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas
• Additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered
• Commissions (10%) can be earned by offering additional services to our customers
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023
• Estimated start date: as soon as possible!