Remote Technical Customer Success Specialist

Summary

Join Hostinger, where we build world-class solutions for anyone to easily succeed online. We are looking for a Customer Success Specialist to join our Customer Success Team.

Requirements

• C1 or native written and spoken English proficiency, to communicate with customers and the team
• Excellent skills in Portuguese to communicate with customers
• High IT curiosity and technical understanding
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
• Strong problem-solving skills and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
• A typing speed of ≥ 50 WPM

Responsibilities

• Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains, via live chat and tickets (Portuguese and English)
• Be a true ambassador, and show our customers what customer obsession is really about
• Focus on the customers’ success by offering additional services, tools, and products
• Dive deep into the world of IT by continuously polishing your technical background
• Deliver impactful work on a company scale

Benefits

• Permanent remote opportunity!
• A competitive monthly compensation for services starting at 600 USD
• Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas
• Additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered
• Commissions (10%) can be earned by offering additional services to our customers
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!