Technical Implementation Manager

Summary

Join Optain, a revolutionary healthcare company, as a Technical Implementation Manager to manage technical execution of health system implementations for its diabetic retinopathy screening solution. You will be the customer-facing lead for health system implementations, EMR integration, and IT security assessments, while building scalable technical processes. This fully remote position, based in the US, requires regular travel to customer sites and occasional international travel. You will lead project management and technical execution for multiple concurrent health system implementations, manage EMR integration projects, and complete comprehensive IT security assessments. You will also develop interface approaches, network connectivity, and collaborate with various teams to ensure compliance. The role involves continuous improvement of implementation methodology and building technical expertise within the team.

Requirements

• 5+ years of healthcare technology implementation and delivery experience with large US health systems
• Proven track record of deploying cloud-based, EMR-integrated healthcare solutions using interoperability standards
• Demonstrated ability to develop scalable processes while navigating the ambiguity of early-stage implementations
• Excellent project execution and stakeholder communication skills, with the ability to articulate technical concepts to non-technical audiences
• Entrepreneurial mindset with the ability to navigate ambiguity and drive results in a fast-paced environment

Responsibilities

• Lead project management and technical execution for multiple concurrent health system implementations, including coordination with Optain Customer Success team
• Manage EMR integration projects with Epic, Cerner, Athena, and other major platforms, including HL7, DICOM, and other modes of integration
• Complete comprehensive IT security assessments and product evaluations for enterprise customers, including coordination with internal IT and policy owners
• Guide customers through key implementation decisions and EMR build considerations to drive on-time delivery and clinical adoption
• Maintain detailed project plans, timelines, and status reports for all customer implementations. Identify and escalate issues requiring leadership intervention
• Serve as primary technical liaison between US customers and Optain development team
• Develop interface approach and specifications for each customer, based on industry and company standards
• Develop network connectivity and environment approach for customer testing, training, and production use of Optain
• Coordinate with third-party technical integration partners and EMR vendors as needed to complete customer integrations
• Collaborate with Compliance and Security teams to ensure all integrations meet healthcare industry, customer, and Optain security and compliance requirements (such as HIPAA, HITECH, SOC2)
• Continuously improve technical implementation methodology and tools
• Build technical expertise within the Customer Success team through structured training
• Refine knowledge management systems for technical documentation
• Partner with Customer Success to align technical and operational deliverables
• Collaborate with Sales to validate technical feasibility during customer scoping
• Support product team with field insights for roadmap prioritization
• Coordinate with device logistics partner to ensure deployment readiness

Preferred Qualifications

• Experience completing healthcare IT security assessments and vendor evaluations is preferred
• Experience with integrated FDA-regulated medical devices and primary care clinic operations is preferred
• Familiarity with AI/ML healthcare applications is preferred

Benefits

• Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside
• Top-tier health, vision, and dental benefits
• Generous monthly health and wellness reimbursement