Technical Implementation Manager

Summary

Join Second Front Systems (2F) as a Technical Implementation Manager (TIM) and support our team in deploying and scaling our Game Warden platform. You will ensure successful application deployments, provide seamless onboarding, and oversee day-to-day operational deployment responsibilities for assigned clients. Collaborate with cross-functional teams to optimize customer onboarding processes, create and maintain documentation, and translate client business requirements into system designs. This role requires U.S. citizenship and offers a competitive salary and benefits package. The position involves working with large, complex technology solutions and integrating architecture within the national security sector.

Requirements

• Ability to adapt to a fast-paced, changing environment
• Experience in technical customer onboarding and effective communication with highly technical audiences
• Strong analytical and problem solving skills
• Excellent communication and interpersonal abilities
• Proficiency in implementation and refinement of current processes and procedures to include the use of customer relationship management (CRM) software, knowledge management systems, and help desk platforms
• Understanding of Cyber Security and cyber best practices
• Ability to manage tickets and customer documentation within platforms such as Confluence, Salesforce, Git
• U.S. citizenship

Responsibilities

• Ensure a seamless transition for customers from Sales to Technical Onboarding and configuration, facilitating and driving interaction with engineers while also focusing on knowledge transfer and relationship building
• Collaborate with cross-functional teams (Product, Engineering, and Customer Success) to design, implement, and continuously monitor efficient and effective customer onboarding processes
• Create, update, and maintain documentation within reference to customer journey, onboarding status, and overall project/knowledge management
• Responsible for translating the client's business requirements into specific systems, applications, or process designs for very large complex technology solutions and integrating architecture
• Oversee day to day operational deployment responsibilities for their assigned clients through customer meetings, objective/responsibility tracking, and activity assignment for forward progressing customer deployments

Benefits

• Competitive Salary
• 100% Healthcare, vision and dental coverage
• 401(k) + 3% company contribution
• Wellness perks (Fitness classes, mental health resources)
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work from anywhere
• Referral Bonus