Tapcart is hiring a
Technical Implementation Specialist, Remote - United States

Summary

The job is for a Technical Implementation Specialist at Tapcart, a mobile commerce platform that powers apps for over 50 million consumers worldwide. The role involves managing the implementation process for large accounts with high customization needs, collaborating with various teams, and providing technical solutions to clients.

Requirements

• Minimum of 3 years of experience in software implementation or a similar technical role
• 3-5 years experience in project management, product management, and solutions consulting within the e-commerce space
• Proficiency in front-end web development with technologies like React.js , HTML, CSS, and JavaScript
• Basic knowledge of reactive JS code and mobile app setup
• Excellent problem-solving skills and the ability to provide effective technical solutions
• Strong communication and client management skills
• Ability to collaborate effectively with engineering teams and other stakeholders
• Keen interest in staying updated with industry trends and technologies

Responsibilities

• Manage the end-to-end implementation process for large accounts with high customization needs
• Work with clients to align on their app vision, offering tailored solutions, and expert guidance on Tapcart’s platform capabilities and customization options
• Collaborate with product teams to identify and define custom features and functionalities
• Ensure the mobile app setup aligns with client branding and functionality specifications, as well as Tapcart’s best practices
• Support technical customizations by understanding and advising on basic reactive JS code to meet client-specific requirements
• Consult on React.js components and functionalities to enhance the user experience
• Troubleshoot and resolve technical issues during the implementation process
• Collaborate with Tapcart’s engineering team to ensure seamless integration and customization of the platform
• Provide training and support to clients on using customized features and functionalities
• Develop and manage project plans, timelines, and resources to ensure successful and timely delivery of customized mobile apps

Benefits

• 401(K) and stock options for all full-time employees
• Affordable, high quality medical insurance coverage
• Dental and vision insurance coverage paid 100% for employees
• Life and disability insurance coverage
• Flexible PTO and Sick Time
• 11 paid company holidays
• One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend