Keeper Security, Inc. is hiring a
Bilingual Implementation Specialist

Summary

The job is for a Bilingual (French) Implementation Specialist at Keeper Security based in Ireland. The role involves onboarding and adopting the company's products for clients, tailoring solutions to meet their unique needs, providing technical support, and collaborating with the product development team to improve the functionality of the solutions.

Requirements

• Minimum of 2+ years progressive experience in SaaS support and/or implementation
• Salesforce experience
• Experience with Google docs and MS-office tools
• Experience in SaaS deployment with security software experience preferred
• Proficiency in leading external client engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones
• Bilingual fluency, ability to write, read, and speak both English and French

Responsibilities

• Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns

Preferred Qualifications

• Experience with project management tools such as Monday.com
• Bachelor's degree in finance, business administration (or a field related to project management)

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme
• Above Market annual Bonuses