Technical Writer

Summary

Join LAIKA's Technology Engagement & Development (TED) team as a Technical Writer! You will be responsible for creating and maintaining comprehensive documentation for the studio's technical systems and workflows. Collaborate with various teams to develop materials for internal and external systems. Your expertise will ensure clear and accessible documentation for diverse user groups. This role involves working with subject matter experts to document processes, identify gaps in existing documentation, and refine documentation strategies. You will also assist in managing the department's technical documentation system and creating user communications.

Requirements

• 3+ years of proven experience in writing technical documentation, preferably in the field of Software Development, Information Technology, Computer Science, or other related disciplines
• Proven ability to understand and explain complex technical concepts in writing
• Strong research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines
• Excellent written and verbal communication skills
• Experience with any tools to produce and catalog documentation (e.g., Articulate, Microsoft Office, Confluence, Camtasia, SnagIt, and programs within the Adobe Suite)

Responsibilities

• Based on priority needs, create rich, web-based documentation for technology adoption including, but not limited to, application guides, product manuals, and editing screenshots
• Work with Training & Development Analysts to document new workflows to help production teams to build expertise in LAIKA’s tools
• Collaborate with development subject matter experts in the Technology department to create software documentation for undocumented processes
• Work with the Sr Technology Engagement & Development Manager to identify gaps in current documentation and refine documentation strategy
• Assist in the overall management and organization of the Technology department’s technical documentation system
• Evaluate existing technical documentation and make enhancements as needed that will be easily interpreted by diverse user groups
• Assist in the creation of communications for users about known issues, outages, or process changes

Benefits

• Salary is commensurate with skills and experience
• On-site in Hillsboro, OR, and also eligible for hybrid and/or remote work