Technical Writer

Summary

Join VetsEZ as a remote Technical Writer supporting the Department of Veterans Affairs. You will collaborate with development teams, managing and expanding knowledge management programs. This role requires a technical background and proven ability to create high-quality documentation. Responsibilities include creating various IT-related documents, developing communications, editing for style and compliance, researching technical concepts, conducting interviews, and strategically documenting processes. The ideal candidate possesses a bachelor's degree, 5+ years of technical writing experience, and proficiency in Microsoft software. Benefits include medical/dental/vision, 401k matching, PTO, a corporate laptop, training opportunities, and remote work.

Requirements

• Bachelor's degree in English, journalism, computer science, or related discipline
• 5+ years of experience working in technical writing
• Ability to interface with technical staff and end-users to understand functional requirements to develop processes and procedures
• Experience and understanding of good documentation practices and proficiency with core Microsoft software/systems such as Word, Excel, Project, SharePoint, PowerPoint, etc
• Experience with Change Management functional, regression, performance, etc
• Experience with all phases of the System Development Life Cycle (SDLC), mainly creating User's Requirements Document and translation into Functional Requirements Document and Design Document (when applicable)
• Demonstrated experience in the development and maintenance/update of technical documents needed for developers to start coding, distribution of final codes, training guides, and physical training for code deployment
• Previous software development experience

Responsibilities

• Create, edit, and coordinate highly complex IT-related documents, including presentations, manuals, reports, policies, procedures, and specifications
• Develop and distribute communications related to core functions, such as product releases and process or policy changes
• Edit documentation for style, clarity, consistency, and compliance with customer guidelines
• Research complex technical concepts to create and update technical documents, workflows, and user manuals
• Conduct interviews with technical staff to gather information for accurate and comprehensive documentation
• Strategically document, communicate, and train processes to integrate them into the organization’s culture of people, processes, and technology
• Provide feedback on draft documents and participate in documentation review sessions to ensure quality and accuracy
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project

Preferred Qualifications

• Experience working with Department of Veterans Affairs (VA) or other federal agencies
• Experience in SAFe/Agile Software Development
• Ability to work effectively in a multi-stakeholder and DevSecOps environment
• Ability to obtain a government clearance
• Technical Writing experience within the Healthcare Industry is a plus

Benefits

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training opportunities
• Remote Opportunity