Technical Writer

Summary

Join Vonage and contribute to innovative cloud communication solutions for global businesses. As a Technical Writer, you will create and maintain high-quality developer documentation for the Vonage API Developer Platform, empowering customers to integrate Vonage APIs into their applications. Collaborate with a remote-first team, applying a documentation-as-code approach, creating functional and technical documentation, and translating API specifications into developer-friendly content. You will write code examples, maintain API knowledge, ensure easy contribution guidelines, and integrate developer feedback. Help Vonage achieve recognition for excellent developer experience through usable and open-sourced documentation. Responsibilities may also include providing API feedback, building open-source code examples, representing Vonage at events, providing social media support, and supporting key customers.

Requirements

• Ability to author content with the developer’s perspective in mind
• Demonstrated experience writing technical documentation for REST/Web APIs
• Knowledge of SaaS/PaaS products
• Experience authoring documentation in Markdown
• Experience using Git and GitHub to collaborate with other team members
• Knowledge of one of the following languages: JavaScript, Ruby, Python, or PHP

Responsibilities

• Apply a documentation as code approach to technical authoring
• Create functional and technical documentation for developers who integrate with Vonage Communication APIs
• Contribute to the technical content strategy with other stakeholders including members of the Developer Relations and Product teams
• Translate API product technical specifications into developer-enabling documentation
• Write code examples that demonstrate how to build solutions that integrate with Vonage API products
• Maintain knowledge of and interact with Vonage Communication APIs to ensure the accuracy of the documentation
• Ensure ease of contribution to API Developer Portal through providing clear contribution guidelines and direct coaching
• Collaborate with other Vonage employees and community contributors on documentation
• Integrate developer feedback continuously into your plans and documentation
• Encourage people across the Vonage organization and the developer community to contribute to the API Developer Portal
• Ensure ease of contribution to API Developer Portal through providing clear contribution guidelines and direct coaching
• Help Vonage become recognized for excellent developer experience through highly usable and open-sourced documentation
• Providing feedback on APIs, SDKs, documentation and product functionality
• Individual opinion and insight
• Via discussions with the developer community
• Building and maintain open source code examples and demonstration apps
• Representing Vonage at events
• Hackathons
• Sponsorship booths
• Meetups
• Conferences
• Talks
• Providing support via social channels such as Twitter, StackOverflow the Nexmo Community Slack, and encourage issues to be raised on GitHub
• Supporting early adopters and key customers with integrations
• Creating opportunities for other Vonage employees to engage with the developer community
• Helping with recruitment through referral of strong technical candidates for roles at Vonage

Preferred Qualifications

• Understanding of Swagger/OpenAPI v3, API Blueprint or RAML
• Experience as a developer or developer advocate

Benefits

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave