Training Manager

Summary

Join Keeper Security as a Training Manager to lead global customer training initiatives and content strategy. This 100% remote position (with hybrid options in Chicago) offers the chance to work with a fast-growing cybersecurity company. You will lead customer education efforts to drive product adoption and user enablement. Responsibilities include managing a global training team, developing engaging training content, and optimizing the customer learning journey through various methods. The role requires experience in customer education, training management, and LMS program creation. Keeper offers a comprehensive benefits package.

Requirements

• 5+ years of experience in customer education, training, or instructional design within a SaaS or technology company
• 2+ years of experience managing a global training team or enablement function
• Proven experience creating and maintaining LMS-based training programs (e.g., Docebo, SAP Litmos, or similar)
• Strong background in content creation for diverse audiences and learning formats (written, video, interactive)
• Experience working with multilingual training delivery and content localization
• Excellent project management skills with the ability to handle multiple priorities
• Strong communication and leadership skills, with a passion for customer enablement and education
• Bachelor’s degree in Education, Instructional Design, Business, or related field (or equivalent experience)

Responsibilities

• Curate, develop, and manage engaging adoption and enablement content for end users, admins, and technical audiences
• Own the lifecycle and maintenance of content hosted in Keeper’s LMS, ensuring onboarding modules are always up-to-date and localized
• Lead and scale a global training team, driving strategy, execution, performance metrics, and professional development
• Coordinate translation and localization of training content in alignment with Keeper’s multilingual product availability
• Establish and maintain a scalable process for delivering live and asynchronous training experiences
• Collaborate with cross-functional stakeholders to align content with product updates, support trends, and customer needs
• Define and monitor success metrics for training engagement and effectiveness
• Advocate for continuous improvement in training tools, delivery methods, and learner outcomes

Preferred Qualifications

• Instructional design certifications (e.g., CPLP, APTD, or ATD)
• Familiarity with cybersecurity or IT/SaaS product environments
• Experience in knowledge management platforms and video-based learning
• Background in adult learning theory or user adoption strategies

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses