Training Specialist

Summary

Join MO, a company focused on designing intuitive customer experiences for government clients, as a Training Specialist. You will be part of a small, cross-functional team, developing and delivering training programs for VA content editors and product teams. This role involves creating training materials, facilitating sessions, conducting customer interviews, and collaborating with various stakeholders. You will also provide customer support and use feedback to improve training resources. The ideal candidate possesses 2+ years of experience in a similar role, strong communication skills, and experience with CMS software. MO offers a remote-first work environment, competitive compensation, full health benefits, 401k matching, unlimited PTO, and other perks.

Requirements

• 2+ years of experience in a similar role
• Proven experience in developing and delivering technical training
• Strong and professional communication skills, written and verbal
• Experience interacting directly with customers in friendly, helpful, and supportive capacity
• Ability to write and verbally articulate complex technical concepts
• Ability to learn and explain complex software products and technology
• Ability to meet deadlines while maintaining quality
• Can conform to shifting priorities, demands, and timelines as stakeholder needs and project plans change
• Collaborate with team members and subject matter experts to continually expand knowledge and broaden the employee technical skill base

Responsibilities

• Develop and implement ongoing training materials, resources, and programming driving program goals of smooth content editing experience for VA content editors and VA.gov product teams
• Facilitate training for, and develop healthy relationships with VA content editor and product team communities
• Gather information by working closely with subject matter experts (SMEs), engineers, product managers, and other stakeholders
• Conduct customer interviews and usability testing to ensure training accuracy, relevance, and utility
• Collaborate with cross-functional teams to understand project requirements and timelines, and plan supporting training resources accordingly
• Participate in product development meetings and testing to stay informed about updates, and incorporate necessary changes into training materials
• Respond to customer support requests with an initial response within 2 hours, work with customers to resolve relevant issues, escalate technical issues to other relevant parties and follow up as needed to ensure completion
• Use trends from customer support requests to make iterations to and/or create new training documentation, resources, and programming

Preferred Qualifications

Experience with CMS (content management system) software

Benefits

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• An inclusive culture where everyone is welcome
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (medical, dental, vision)
• 401K matching
• Unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
• Company sponsored parental leave
• Summer Fridays!
• $65,000 - $85,000 a year