Ux Researcher

Summary

Join Excella, a leading provider of Agile software development and data analytics solutions, as a highly organized UX Researcher. You will play a crucial role in understanding user needs and behaviors to guide design and product development. This position requires proficiency in various research methods and strong communication skills. Excella offers a flexible work environment, top-tier benefits including comprehensive health insurance, parental leave, and professional development opportunities, along with a supportive and inclusive culture. You will collaborate closely with designers, product managers, and developers to integrate research findings into product development and champion user-centered design principles. The role offers opportunities for growth and impact within a dynamic and innovative organization.

Requirements

• Proficiency with mixed-method research, utilizing a wide range of generative and evaluative methods
• Strong understanding of user-centered design principles
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Experience conducting both in-person research and remote research (moderated and unmoderated)
• Outstanding written, verbal and visual communication skills
• Ability to work effectively on cross-functional teams
• Experience using presentation tools with an ability to create and present meaningful data visualization to a diverse audience

Responsibilities

• Plan and conduct user research studies using various methods (e.g., interviews, surveys, usability testing, card sorting, secondary research)
• Recruit participants, design and maintain screening criteria per project
• Analyze qualitative and quantitative data to derive actionable insights
• Create and maintain research artifacts such as personas, journey maps, and empathy maps
• Collaborate closely with designers, product managers, business analysts and developers to integrate research findings into product development
• Present prioritized findings and recommendations in a succinct and compelling way to a mixed audience of stakeholders
• Champion the value of user research by contributing to the organization’s culture of evidence-driven development through research and continuous improvement
• Provide guidance to team members on research and analysis techniques
• Advise product and development teams on user behavior metrics to track and measure organizational goals

Preferred Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, or Anthropology
• Experience managing research operations, which includes participant recruiting, maintaining a research repository, curating tools used for research and creating and implementing quality standards and practices for the entire organization
• Ability to create lo-fidelity wireframes for testing
• Experience with Federal Agencies

Benefits

• Flexible work/life balance
• Home office allowance
• Commute reimbursement plan
• Top of industry medical, dental, and vision benefits
• Employer-contributed health savings account
• Infertility coverage
• Orthodontia
• 8 weeks of Parental Leave
• Discounted pet insurance
• Care.com membership with 3 back-up emergency child or elder care days annually
• Bonus eligible
• 15 days of paid vacation
• 6 federal holidays
• 4 floating holidays
• TechEleX program provides you with multiple options to suit your technology needs. Choose between a variety of Mac or PC devices, and to ensure your hardware remains current, at the end of a 3-year period Excella will replace your existing computer with a new model from the program. Plus, we’ll even give you the original device to keep for your personal use!
• Workplace Allowance to offset both the costs to maintain a distributed work environment and to enhance your workplace wellness. Excella will reimburse all full-time Excellians for up to $500 in expenses incurred during the calendar year
• 3 days of paid professional development every year, including travel and registration fees to attend classes and conferences
• Employee wellness events
• HeadSpace membership
• Access to TalkSpace and mental health coverage through our medical plans