UX Researcher

Summary

Join Experian as a UX Researcher and help shape user-centered products by uncovering insights that inspire design and strategy. Collaborate with designers, product managers, and fellow researchers to ensure user needs are integrated into product development. You will report to the UX Research Manager and work remotely from the US. Responsibilities include partnering with teams to understand research needs, advocating for research best practices, managing the participant panel, designing and conducting qualitative research studies, conducting usability testing, analyzing research findings, sharing findings with partners, and participating in workshops. The role requires a Bachelor's degree or equivalent experience in a related field and 2+ years of relevant UX research experience. Experian offers a great compensation package, core benefits, a flexible work environment, and flexible time off.

Requirements

• Bachelor's degree or equivalent work experience in UX Research, human factors, cognitive psychology, or similar
• 2+ years of relevant work experience in UX Research, Design Research, Product Research or UX design
• Experience with the strengths and shortcomings of different research methods, including when and how to apply them during product development
• Experience assisting with research for products throughout the product lifecycle including designs, prototypes and production experiences
• Experience with tools such as UserTesting, Lyssna, Optimal Workshop, Great Question, Condens or other UX research testing platforms, panel management and repository tools

Responsibilities

• Partner with fellow researchers and teams to understand research needs and design appropriate study plans
• Advocate for research best practices and educates us on methodologies and user-centered thinking
• Help manage the participant panel, ensuring the selection of relevant users for targeted studies
• Design and conduct qualitative research studies, including planning, facilitation, and synthesis of insights
• Complete usability testing methods such as 1-click tests, preference tests, 5-second tests, card sorts, and tree tests, with support and mentorship from senior researchers
• Analyze research findings to uncover relevant insights and crafts compelling research narratives
• Share findings with designers, product managers, and other partners to inform and influence product decisions
• Participate in workshops to address user pain points and improve the user experience

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays