UX Researcher

Summary

Join ServiceNow's Experience Team as an Emerging Talent Intern for a 6-month program (July 7, 2025 - December 12, 2025). This full-time, 40-hour-per-week internship offers the opportunity to build skills and contribute to critical work. The role involves participating in research initiatives, communicating findings, partnering with senior staff, and supporting usability testing. The position is open to various US locations (remote and onsite), with a relocation stipend offered if applicable. Competitive hourly pay is provided, along with benefits including health benefits and a 401k.

Requirements

• Actively enrolled university students, or recent university graduates, are not eligible
• Ability to commit full-time during program dates
• Position is not eligible for employment-based sponsorship
• Knowledge of planning, developing and conducting User Research and Testing
• Comfortable in a customer facing role
• Knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design

Responsibilities

• Participate in planning and facilitation, analysis and reporting on various research initiatives
• Communicate your findings through artifacts such as presentations, personas, journeys, task analyses, etc. as needed for your core team
• Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings
• Support design formative or summative validation through iterative usability testing

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
• Self-taught, certification/bootcamp, and community college graduates from psychology, UX or research related courses, are highly encouraged to apply
• Pursuing to further your skills and learnings in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related fields
• Some working, or project experience, applying research and/or design thinking
• A go-getter, ambitious problem solver with a growth mindset

Benefits

• Health benefits
• 401k
• Hourly competitive pay, based on experience
• Location: Open to all locations in the United States (Remote and onsite)
• Relocation stipend offered, if applicable
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs (subject to eligibility requirements)
• Equity (when applicable)
• Variable/incentive compensation