UX Writer

Summary

Join Pax8 as a UX Writer and craft user-centered content across various mediums, guiding users throughout their product journey. You will act as a user advocate, creating content experiences that meet user needs and drive engagement. This role requires aligning content with brand voice and design guidelines, utilizing research and data to inform decisions. Collaboration with product managers, designers, and researchers is essential. You will also contribute to content strategy, guidelines, and CMS management. Continuous learning and improvement are key aspects of this position. Pax8 offers a hybrid/remote work environment and a comprehensive benefits package.

Requirements

• At least 3 years of experience as a UX Writer, Content Designer, Content Strategist or related field
• A portfolio that showcases your skills and experience
• Excellent written and verbal communication skills, with the ability to clearly communicate information to technical and non-technical audiences
• Ability to collaborate and problem-solve with diverse people in different parts of the organization
• B.A./B.S. in English, Writing, UX Design or related field or equivalent work experience

Responsibilities

• Translate complex technical concepts into easily understandable content experiences and continuously improve existing content based on user research, feedback, and best practices
• Create content experiences across product microcopy, help documentation, and Pendo guides
• Align brand voice and tone to product content
• Help manage CMS and contribute to the content, information architecture, and structure
• Create and maintain comprehensive content guidelines, including contributing to our design system contents strategy guidelines
• Create standards and best practices for all user-facing content to ensure consistency, clarity and accessibility
• Regularly update and improve on guidelines based on user feedback, research, and evolving industry standards
• Collaborate with product managers, UX designers, UX researchers, developers and other stakeholders to align content with design and functionality and integrate content seamlessly into the user experience
• Participate in team reviews and feedback sessions to continuously improve content quality and usability
• Work with UX research to gather feedback and iterate on content
• Analyze user data and metrics to inform content strategy and improvements
• Stay up to date on industry trends and best practices in UX writing and content design
• Participate in professional development opportunities to grow your skills and knowledge

Preferred Qualifications

• Experience leveraging AI tools and technologies to enhance content creation and streamline workflows
• Familiarity with product experience tools (e.g., Pendo, WalkMe) and content management systems (e.g., Contentful, WordPress, Adobe Experiences Manager Sites, etc.)
• Experience with Agile methodologies and project management tools (Jira and Confluence)

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups