Remote Vice President

Summary

Join Wheel, a company evolving the traditional care ecosystem, as Vice President, Network Strategy & Operations. You will lead three main areas of the Network Operations team: Provider Operations, Healthcare Services, and Marketplace Operations. Drive strategy for marketplace coverage and capacity planning, oversee provider recruitment and onboarding, and collaborate cross-functionally to understand enterprise client needs.

Responsibilities

• Drive strategy for marketplace coverage and capacity planning and forecasting across Network Operations team and evolve the model to drive network scale as the business grows
• Responsible for consult pricing, clinician pay and achievement of company targets for take rate on consult revenue with Finance approval
• Closely monitor marketplace health and KPIs with Marketplace Operations team, provide path to escalation for issue resolution, and collaborate with Account Management on any required client communications
• Oversee provider recruitment, onboarding and credentialing working closely with the Provider Operations and Healthcare Services teams with a focus on ensuring efficient and compliant supply recruitment, credentialing and onboarding
• Collaborate cross-functionally across Sales, Solutions, Account Management, Clinical Strategy & Operations, Finance and R&D to understand enterprise client needs and the business impact of new programs to evaluate the impact to supply and demand forecasting
• Drive annual and quarterly planning for Network Operations to define new strategies and iterate as market demands in order to ensure attainment of SLA performance within financial budget / goals
• Partner with R&D to define and scope product-driven optimization for Wheel’s operations
• Collaborate closely with Clinical Strategy & Operations team to monitor the provider lifecycle and utilization and identify areas for improvement
• Lead any ad hoc analyses as may be needed