Vice President, Business Operations & Analytics

Summary

Join Brightline as the Vice President of Business Operations and Analytics, reporting to the CFO and leading the Business Operations and Data Science teams. Partner with executive leadership to translate vision into operational plans, ensuring efficient and impactful execution. Lead strategic planning, performance tracking, and cross-functional initiatives. Build and manage a high-performing team while contributing hands-on to key analyses and framework development. Drive data-driven decision-making and streamline workflows across various teams. This role requires a strategic, data-driven leader with strong analytical and communication skills.

Requirements

• 10+ years in business operations, strategy, consulting, or general management; startup or high-growth experience preferred
• Strong track record of driving measurable impact across planning, execution, and optimization
• Analytical and systems thinker with deep experience in building and managing business metrics
• Excellent communication, collaboration, and executive presence
• Experience leading high-priority cross-functional initiatives
• Comfort with BI and planning tools (e.g., Looker, Tableau, Airtable, Salesforce, etc.)

Responsibilities

• Partner with leadership to define and operationalize company strategy, ensuring alignment with clinical outcomes and business goals
• Lead annual and quarterly planning processes, translating strategy into measurable goals and clear team priorities
• Monitor progress and make real-time adjustments to keep teams aligned and moving forward
• Define and manage the company’s core business and clinical operations metrics
• Build and maintain dashboards, reports, and review cadences to track performance and drive accountability
• Use data to identify opportunities for growth, efficiency, and improved care delivery
• Partner with executive leadership to define KPIs and develop frameworks for tracking progress across clinical efficacy, engagement, and growth
• Champion a culture of data-driven decision-making throughout the company
• Streamline workflows across care, ops, product, and business teams to increase coordination and efficiency
• Implement tools, systems, and processes that support scale while maintaining high quality
• Build scalable processes that reinforce a high-trust, high-performance operating rhythm
• Drive high-impact initiatives from concept through execution—ranging from market expansion to patient experience improvements
• Create project structures, timelines, and success metrics that keep teams accountable and on track
• Ensure coordination across departments, surfacing risks and removing blockers proactively
• Act as a strategic thought partner to the CEO and CFO and rest of the leadership team, providing insight and perspective across key decisions
• Build and lead high-performing BizOps and Data Science functions, developing talent and fostering a culture of impact and ownership
• Support board preparation and investor communications as needed

Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
• Stock Options