Vip Account Manager

Summary

Join FanDuel's growing VIP department as a VIP Account Manager, responsible for managing a portfolio of high-net-worth clients across online casino, sportsbook, DFS, and TVG platforms. You will build strong relationships, enhance loyalty, and provide exceptional service. This customer-facing role requires a deep understanding of VIP service and a passion for the online gaming industry. Success involves meeting productivity targets, providing detailed reports, and ensuring compliance with responsible gaming protocols. The position offers opportunities for mentorship and travel. FanDuel provides a supportive and inclusive work environment with competitive compensation and benefits.

Requirements

• Minimum 2 years of experience in high end customer service field
• Excellent verbal and written communication skills
• Knowledge of online gaming industry
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

Responsibilities

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

Preferred Qualifications

• Business to Customer Sales experience
• Understanding of Marketing processes

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off
• 14 paid company holidays
• Paid sick time in accordance with all applicable state and federal laws