Yellow Social Interactive is hiring a
VIP Account Manager

Summary

The job is for a VIP Account Manager at Yellow Social Interactive, a rapidly growing social gaming company. The role requires relationship-building with VIP players, addressing their inquiries through various communication channels, and driving growth within the high-value VIP segments.

Requirements

• Previous Account Management experience and proven leadership capabilities
• Fluent in English, both verbal and written communication
• Exceptional interpersonal skills, self-confidence, and rapid rapport-building abilities
• Strong numeracy competency
• Prior experience in dealing with Sales/VIP/Corporate clients
• Proven aptitude for making effective decisions and achieving prompt resolutions
• Demonstrated skill in task management, prioritisation, and assuming ownership of daily workloads
• Target-driven, with a track record of meeting individual and team objectives
• Excellent written communication, grammar, listening, and verbal skills
• Open, honest, enthusiastic, and resilient demeanour
• Accountable for goal attainment and dedicated to delivering high-quality customer service and sales efforts
• Adaptable to change and effective in fast-paced, dynamic environments
• Background in Planning and Analysis at a customer level

Responsibilities

• Lead the strategic initiative to drive growth and revenue through high-value player engagement
• Proactively cultivate lasting relationships with VIP players
• Provide enhanced proactive one-stop service to VIP members
• Effectively resolve escalated issues from VIP customers within authorised levels
• Collaborate with Data Analysts to conduct VIP account reviews
• Maintain a close partnership with the VIP Promotions team
• Offer insights to the product and marketing teams
• Deliver accurate inter-departmental reports detailing contact volumes
• Collaborate closely with the operations team to ensure thorough checks are conducted on VIP customers

Benefits

• Competitive salary with commission based on revenue
• Fully remote vacancy for people based in Malta, Ireland or Isle of Man
• Opportunities for career growth and development
• Collaborative and dynamic work environment