Vip Host

Summary

Join Yellow Social Interactive, a leader in social gaming, as a VIP Host! You will provide exceptional service to our VIP clientele through various communication channels, enhancing customer satisfaction and driving revenue growth. This role involves actively engaging with VIPs, supporting Account Managers, providing feedback for campaign improvements, and meeting performance targets. You will be responsible for proactive customer retention and adherence to company policies. We offer a competitive salary, performance bonuses, private health insurance, professional development opportunities, and 27 vacation days.

Requirements

• Proven track record in delivering exceptional customer service, with a focus on VIP or high-value customers
• Outstanding written and verbal communication skills
• Proficient in utilizing various communication platforms, such as phone systems, email clients, and chat applications
• Strong interpersonal skills and the ability to establish strong connections with VIP customers
• Diligent and detail-oriented, capable of effectively managing multiple tasks and priorities
• Adept at problem solving and addressing VIP concerns and requests promptly
• Flexible and adaptable to changing situations and customer needs
• Capable of working both independently and collaboratively as part of a team
• Exhibits a high level of professionalism and maintains a strong a customer-centric mindset

Responsibilities

• Engage with VIP customers through phone calls, emails, and social media to deliver personalized and proactive service. Respond promptly to VIP inquiries, requests, and concerns, ensuring a high level of customer satisfaction. Proactively reach out to VIP players to enhance their overall experience and increase their lifetime value
• Assist Account Managers in their daily activities, such as contacting promotion winners and acknowledging VIP birthdays. Collaborate with Account Managers to ensure seamless communication and coordination in providing top-notch VIP services
• Serve as a liaison between VIP customers and the Retention/Marketing Department. Provide valuable feedback from VIP interactions to contribute to the improvement of existing VIP campaigns and the development of new ones. Collaborate with relevant departments to implement campaigns that align with VIP feedback and preferences
• Take proactive measures to retain VIP customers and increase Company revenues. Collaborate with the team to identify specific segments of VIP customers for targeted communication aimed at revenue growth
• Meet weekly, monthly, and quarterly productivity, quality, and Service Level Agreement (SLA) targets. Demonstrate consistent commitment to delivering exceptional service while adhering to set performance metrics
• Operate in accordance with company policies and procedures to ensure a consistent and standardized approach to VIP customer service. Uphold ethical standards and maintain confidentiality in all interactions with VIP customers

Preferred Qualifications

Basic knowledge of the gaming industry and familiarity with VIP player preferences

Benefits

• Competitive salary
• Performance Bonus
• Private Health Insurance
• Training & Opportunities for professional development
• 27 vacation days, including public holidays
• Dynamic and collaborative work environment