Remote VIP Account Manager

Summary

Join B2Spin as a driven and experienced VIP Account Manager to develop and nurture strong relationships with high-value VIP players, fostering customer satisfaction, enhancing loyalty, and driving revenue.

Requirements

• Native or fluent in Spanish and English skills, both written and oral
• Experienced in sports with an in-depth understanding of the U.S. sports market, popular sports types, and a strong passion for the industry
• Proven experience as an Account Manager, host or a similar role involving customer hospitality and care
• Experience working within an online Sportsbook and Casino
• Excellent communication and interpersonal skills, with the ability to build strong relationships with VIP customers
• Strong customer focus and a passion for delivering exceptional service
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Self-motivated, result-oriented, and able to work independently as well as part of a team

Responsibilities

• Act as the primary contact for a portfolio of high-value VIP customers
• Build and maintain strong relationships with key accounts, fostering customer satisfaction and loyalty
• Understand each VIP customer’s unique needs, preferences, and playing habits to deliver personalized support and assistance
• Proactively engage with VIP customers, providing tailored assistance, addressing inquiries, and resolving issues swiftly
• Collaborate closely with internal teams, such as customer support, marketing, and product development, to ensure smooth account management and a seamless customer experience
• Identify opportunities to enhance the VIP experience through customized promotions, bonuses, and exclusive offers
• Recognize and act on up-sell and cross-sell opportunities within the VIP customer base
• Track and analyze key account metrics to spot trends and develop strategies for revenue growth
• Educate VIP customers about the loyalty program, highlighting benefits and tips for maximizing their rewards
• Collect customer feedback to continuously refine the VIP program and elevate the overall customer experience
• Advocate for VIP customers’ needs within the organization, ensuring their feedback is considered and concerns addressed
• Stay informed on the latest trends and developments in the social gaming industry, including competitor activities, to identify opportunities and challenges
• Provide insights and recommendations to the management team based on market trends and customer feedback, driving growth and maintaining a competitive advantage

Benefits

• Competitive salary
• Flexibility and remote work
• Training and development
• International collaboration with our teams based around the world
• Fast growing business where the sky's the limit for your career