VP, Client Engagement

Summary

Join Hitachi Solutions as the VP, SMC Client Engagement and enhance our delivery process, improve customer experience, and strengthen our partnership with Microsoft. You will manage the entire customer journey for SMC clients, ensuring seamless alignment between delivery, sales, and Microsoft. This role requires close collaboration with Microsoft and the Sales GTM function to align delivery strategies. You will implement strategies to improve delivery processes and manage the organizational P&L for the SMC Delivery GTM function. The ideal candidate will serve as the primary escalation point for customer concerns and possess strong leadership and strategic thinking skills. This is a remote position.

Requirements

• Bachelor’s degree in Business Administration, Project Management, or a related field
• 15+ years of experience in delivery management or a similar role
• Strong understanding of delivery processes and customer journey management
• Excellent leadership and strategic thinking skills
• Experience working closely with Microsoft and aligning with sales functions
• Proven track record of managing organizational P&L and achieving financial targets
• Advanced communication and negotiation skills

Responsibilities

• Oversee Customer Journey: Manage the entire customer journey for SMC clients to ensure seamless alignment between delivery, sales, and Microsoft
• Align with Microsoft and Sales GTM: Work closely with Microsoft and the Sales GTM function to align delivery strategies with customer and market needs
• Enhance Delivery Process: Implement strategies to improve delivery processes, ensuring high customer satisfaction and efficient project execution
• Financial Performance: Own and manage the organizational P&L for the SMC Delivery GTM function, ensuring financial targets are met
• Customer Escalation Point: Serve as the primary escalation point for customer concerns, driving resolution and maintaining strong customer relationships

Benefits

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work