Remote Vice President, Clinical Practice

Summary

Join Ro's nationwide virtual care medical practice as the VP of Clinical Practice to lead and deliver high-quality clinical care at scale. Oversee a rapidly growing team of over 150 full-time and contract doctors, nurses, nurse practitioners, and patient advocates. Deliver high-quality medical care to patients, model excellent medical care via implementation of the RPM care model, and ensure clear practice standards, guidelines, and expectations.

Requirements

• Medical Degree ( MD, DO, or equivalent)
• Board Certification via American Board of Medical Specialities or American Board of Osteopathic Medicine
• Current and Active Unrestricted license to practice medicine with ability to be licensed in other US States
• Oversight and delivery of direct patient care via telehealth and virtual care
• 10+ years of direct patient care in an outpatient setting
• 5+ years of experience in clinical leadership roles, leading and coaching providers to be the best they can be for their patients and their colleagues
• Experience using a metrics-driven approach to the provision of medical care and/or quality projects
• Demonstrated experience managing and scaling a high performing clinical practice
• Demonstrated track record of operating clinical practices that are dynamic and able to meet the demands and needs of patients in a timely manner
• Strong experience implementing continuous quality improvement initiatives across different clinical care provider workflows
• Demonstrated ability to build effective teams and the ability to drive vision and purpose

Responsibilities

• Deliver high-quality medical care to patients and model what it means to deliver excellent medical care via implementation of the RPM care model, embodiment of RPM principles, and successful achievement of exceeding RPM performance metrics
• Ensure the delivery of high-quality care across the practice vis a vis clear practice standards, guidelines and expectation, continuous performance management, and collaboration with cross-functional teams
• Directly supervise the clinical performance of all practitioners within the practice
• Partner with the Care Delivery Quality and Safety team to measure and improve patient health outcomes across existing and new conditions
• Design and update clinical guidelines and protocols focused on standardizing high quality care and a delightful patient experience by leveraging RPM’s large internal patient data set, publicly available peer-reviewed research and RPM medical advisor expert opinion and experience with patient care
• In collaboration with Care Delivery Operations, ensure execution of new workflows and successful launch of new initiatives and ensure continuous improvement of workflows by surfacing feedback to cross-functional teams and giving feedback to practitioners and practice leaders on the adoption and implementation of new workflows
• Partner with Ro clinical teams on the design and implementation of new conditions, products and features within Ro’s Care Center (home-grown EMR)
• Translate a magical bedside manner to “webside” manner to scale hospitality healthcare
• Execute performance management process, ensuring high quality care and productivity that matches the scale of care delivered at RPM
• Drive continuous quality improvement through partnership with the Quality and Safety and Care Delivery Operations teams
• Execute the implementation of the care delivery event (CDE) process and surface emergent patient issues
• Train, onboard and continuously educate, train and develop the clinical practice
• Implement a system of continuous structured feedback aimed at building and maintain and high performing practice
• Optimize process of provider performance evaluation, feedback / reviews and
• Partner with Care Delivery team to align provider incentives and compensation with the Practice’s goal and objective of building a high performing practice that delivers high quality care at scale
• Cultivate and lead a strong and engaged clinical practice
• Partner with medical operations to develop and execute work allocation to maximize the patient experience across multiple stages in the patient journey and conditions treated on the platform
• Oversee peer review and practitioner-powered committees within the practice
• Partner with the People team to recruit and retain the best clinical workforce
• Operate with ownership, running a clinical practice that scales to meet the increasing demands and needs of our nationwide patient base
• Ensure execution of the Quality Assurance (peer-review) committee and Practice Product (collect and synthesize feedback on home-grown EMR) committee
• Work with Care Delivery to track overall practice success (e.g., patient satisfaction, retention, etc.) and implement improvements (e.g., training, scheduling, etc.) to improve patient satisfaction and clinical results
• Partner with Legal to ensure compliance with all regulatory requirements (e.g.,licensing, credentialing) and adopt industry best practices
• Partner with Finance and Care Delivery to continuously improve the cost of care

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing