VP of Global Partnerships

Summary

Join Customer.io as the Vice President of Global Partnerships and lead the development and execution of a global partnerships strategy. You will build and expand a high-performing global partner network, driving measurable revenue growth. This role requires strong leadership skills, experience scaling global partner programs, and a deep understanding of the marketing technology space. You will collaborate with cross-functional teams, establish KPIs, and report outcomes to leadership. Customer.io offers a competitive compensation package and a comprehensive benefits program, including unlimited PTO, paid parental leave, and various other perks.

Requirements

• Have 10+ years of experience in partnerships or business development, with at least 5+ years in global roles at B2B SaaS companies
• Successfully scaled global partner ecosystems, driving measurable revenue through co-sell and reseller models
• Have experience leading distributed teams across multiple regions, particularly in high-growth markets like EMEA, LATAM, and APAC
• Be deeply knowledgeable about the marketing technology space and partner ecosystems, including agencies, technology providers, and resellers
• Be skilled at evolving programs from reactive to strategic, balancing the management of existing partners with recruiting new, high-value relationships
• Be a strong collaborator with exceptional communication skills, capable of influencing cross-functional teams and leadership
• Be analytical and data-driven, leveraging performance metrics to inform strategy and decisions
• Excel at adapting to shifting priorities and thrive in an environment where challenges and opportunities evolve rapidly

Responsibilities

• Develop and execute a global partnerships strategy aligned with business objectives, targeting growth to 40% of demand generation through partners, with at least half closed by partners
• Build and expand a high-performing global partner network, including agencies, technology providers, and resellers, with a focus on strategic and impactful partnerships
• Own accountability for partner-sourced and influenced revenue growth, with clear targets determined in collaboration with leadership
• Align partnership strategies with Sales, Marketing, Product, and Customer Success teams to ensure cross-functional collaboration and alignment
• Establish KPIs to monitor performance, track progress, and report outcomes to leadership, ensuring program scalability and efficiency
• Leverage market trends and insights to expand into new regions, with a particular focus on EMEA, LATAM, and APAC markets
• Equip partners with the tools, training, and resources they need to succeed through robust enablement programs
• Recruit, mentor, and lead a global team of Channel Account Managers (CAMs), prioritizing high-growth areas like EMEA
• Proactively manage and strengthen relationships with existing partners while strategically identifying and recruiting new ones
• Collaborate with channel sales teams to integrate direct and indirect sales efforts, including new market entry strategies like reseller partnerships

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• Opportunities to meet in person with your peers throughout the year