Strategic Accounts Director

Summary

Join Garner, a healthcare company transforming the industry by providing high-quality, affordable care, as a Strategic Accounts Director. You will be responsible for retaining and upselling clients who are launching on Garner's newest employee benefit offering. This role involves collaborating with the General Manager of Health Plan Products to ensure client success and becoming a trusted strategic partner for clients on plan design, cost management, and performance improvement. You will work with clients to resolve strategic problems, monitor client health, and execute plans to address key account risks. Additionally, you will collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner. This remote position offers up to 25% travel and reports to the General Manager of Health Plan Products.

Requirements

• Deep health plan design and benefits knowledge, including experience employer clients on benefits strategy and cost performance
• Experience working with clients to design and implement level- and self-funded medical plans
• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
• A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business
• Proven results of achieving retention and upsell targets year over year
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Excellent communication and presentation skills
• Problem solver in ambiguous situations
• Strong communicator who can effectively articulate a vision
• A desire to be a part of our mission to improve the healthcare system

Responsibilities

• Work with the General Manager of Health Plan Products to onboard and advise clients on Garner’s newest product
• Establish and manage some of the most important strategic broker and client relationships necessary to show value and effectively advise Garner’s clients
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business
• Ability to travel up to 25% of the time

Preferred Qualifications

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way

Benefits

• The target salary range for this position is: $145,000 - $175,000
• This position is also bonus-eligible
• In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans