Account Executive

Summary

Join EcoVadis as a Frontline employee and contribute to global sustainability by supporting companies in leveraging EcoVadis solutions. Your key responsibility will be acquiring new Indian suppliers to expand the EcoVadis network, improve response rates, and enhance the onboarding experience. You will engage with customers, identify high-value prospects, manage your portfolio, and proactively identify and mitigate risks. This role requires strong communication, sales, and customer relationship skills. The position offers a remote work model, flexible hours, and various benefits.

Requirements

• Degree in a Business related discipline (Management, Business, Marketing)
• 2+ years experience in a customer facing role
• Must be fluent in Arabic and English (written & oral)
• Commercial awareness and Competitive mindset
• Able to multitask and prioritize based on business/customer needs
• Excellent organization and time management skills
• Autonomous and proactive
• Comfortable working in a fast paced, high-growth environment
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting, designing and implementing ideas and improvements

Responsibilities

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the Indian Region and ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
• Manage, monitor and drive your portfolio to maximize conversion
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc)

Preferred Qualifications

• Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members
• Experience with Salesforce or CRM software preferred
• Additional language is a strong plus
• Experience working in the Indian & African Region and knowledge of the culture would be a plus

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Remote work model
• Remote work from abroad policy
• Paid employee volunteer day
• Medical Aid coverage in accordance with company policy