Account Executive - CX

Summary

Join Ema, a cutting-edge AI technology company, as a Sales professional specializing in customer experience (CX) solutions. You will be responsible for outbound prospecting, lead generation, and building relationships with key executives to drive new business. Your expertise in managing sales cycles and closing high-value deals will be crucial. You will collaborate with internal teams to negotiate contracts and ensure alignment with business goals. Success in this role requires a strong background in CX solutions, particularly AI-driven technologies, and a proven track record of exceeding sales targets. This is a fast-paced environment ideal for those who thrive in startups.

Requirements

• Experience: 6+ years of outbound sales experience, focusing on closing net new business, and a history of hitting quarterly and yearly sales targets. Proven success in closing quota of $750K or more
• Communication Skills: Excellent written and verbal communication abilities, with experience articulating complex concepts related to customer experience solutions to diverse audiences
• Sales Tools Proficiency: Familiarity with LinkedIn Sales Navigator and Hubspot
• Analytical Mindset: An avid learner of AI and CX technologies who can quickly grasp fundamentals and apply them to business situations. Ability to interpret data and make data-driven decisions to refine sales strategies and improve performance
• Startup Resilience: Resilience and ability to thrive in a dynamic, fast-paced startup environment

Responsibilities

• Be Responsible for outbound prospecting, generating new leads, and developing comprehensive strategies to expand the company’s presence within targeted enterprises focused on customer experience solutions
• Build and nurture relationships with key executives, engage in high-level conversations across various industries, and drive new business through creative prospecting and tailored CX sales approaches
• Develop, maintain, and track a robust pipeline of qualified leads, managing accounts through the sales stages and converting prospects into paying customers
• Work closely with internal teams to negotiate pricing, terms, and contracts with clients, ensuring alignment with business goals and successfully closing large-scale CX solution contracts
• Stay up-to-date on market trends, industry dynamics, and customer feedback, ensuring the continued refinement of processes and sales strategies to meet evolving CX needs