Account Manager

Summary

Join Ada, a leading AI customer experience platform, as an Account Manager! In this role, you will cultivate strong relationships with executive-level clients, expanding existing accounts and uncovering new opportunities. You will be responsible for driving business outcomes and value for our customers. This position requires a proven track record in B2B sales, exceeding sales quotas, and managing client portfolios exceeding $2.5M. Ada offers a competitive salary, generous stock options, unlimited vacation, and a comprehensive benefits package. We are a remote-first company with a flexible work schedule and a commitment to employee development.

Requirements

• 2+ years experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager in a B2B company and/or SaaS start-up
• Managed a portfolio of client accounts in excess of $2.5M
• Strong track record of meeting sales objectives such as quota and productivity requirements
• Excel in negotiating win-win outcomes and have a track record of meeting and exceeding quotas of $700K+
• Understand sales forecasting and have actively managed a revenue forecast
• Have a history of exceeding client expectations by understanding client ROI, spotting opportunities for new solutions, retaining clients, and driving high organic growth
• Have a reputation for being an individual that provides world-class customer service
• Gracefully translate client requests for internal cross-functional teams
• Have experience working within SaaS platforms, CRMs, forecasting tools, and are experienced in GSuite and/or MS Office Suite of software apps

Responsibilities

• Personally create new leads from prospecting efforts and thoroughly qualify leads & sales opportunities
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown
• Strategize, negotiate & close business: Identify and close sales opportunities with your clients, such as contract renewals, cross-sells, and up-sells
• Accurately forecast sales opportunities via pipeline reports in Salesforce and Clari

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian and U.S. residents
• Development opportunities