Account Manager

Summary

Join Adthena's award-winning team as an Account Manager, focusing on client retention and growth. You will work closely with clients to understand their goals, build strong relationships, and negotiate renewals. This role requires proactive risk management, cross-functional collaboration, and the ability to develop compelling customer references. You will be responsible for achieving retention and upsell quotas. The position is fully remote outside of Austin, TX (with a minimum requirement of being based in CT, MT, or ET time zones). Adthena offers a supportive and collaborative work environment with numerous benefits.

Requirements

• Previous experience as a practitioner in digital marketing, paid/organic search, multi-channel marketing agency or MarTech/AdTech SaaS
• Confident and articulate communicator with proficiency in all forms of client interactions including verbal, email, and face-to-face
• Ability to explain complex ideas in simple terms
• Proficiency in using CRM for day-to-day client management and internal communication, strong preference for Salesforce, Planhat or CSM-centric platform
• Proven ability to and preference for working collaboratively with tech product, marketing, and sales teams
• Strong discovery skills with the ability and interest to act as a liaison, advocating for the customer by leveraging any internal resources necessary to anticipate customer needs and solve customer issues
• Proven success in a consultative external client-facing role with the ability to influence C-Suite, utilizing industry best practices and creative thinking
• Ownership of and success in retention and renewals in a SaaS environment
• Thought leader who demonstrates the desire to be Smart & Always Improving
• Ability to embrace and influence change, and to thrive in dynamic situations

Responsibilities

• Understand the goals of the client and their decision-maker; where necessary, guide the client on achievable goals
• Proactively build and foster relationships with multiple parties at multiple levels within the client's organization
• Negotiate with clients during the renewal phase to ensure a win for both parties
• Identify signs that a client may be at risk of not renewing, and develop strategies to address any risk promptly before the situation becomes critical
• Project lead cross-functional teams to resolve client issues
• Help Customer Marketing in developing compelling customer references and case studies
• Deliver excellent customer satisfaction through impeccable service along with product and domain knowledge
• Achieve Retention and Upsell quotas

Preferred Qualifications

• Proficiency in using CRM for day-to-day client management and internal communication, strong preference for Salesforce, Planhat or CSM-centric platform
• Proven ability to and preference for working collaboratively with tech product, marketing, and sales teams

Benefits

• Trust based PTO
• Remote friendly with a US-based Austin hub
• Flexible working environment
• Receive fully covered medical health care (Health, Vision & Dental)
• Receive stock options
• 401(k) - Eligible from day one
• Family care package (Up to 6 months fully paid maternity & up to 2 months paternity cover)
• Home office stipend (Up to £200 - Equiv in USD)
• Training & career development pathway
• $70 credit to purchase Adthena swag when you join (Items range from Apparel, Office Items and Drinkware)
• Birthday or a day off during your birthday month
• Regular Socials - Summer and Christmas Parties, Quarterly company offsites & monthly get-togethers
• Volunteer days