Account Manager

Summary

Join Concentric, a global risk consultancy, as an Account Manager! Based in Kirkland, WA, with remote work options within the US, you will manage embedded employees providing intelligence and security services to clients. Responsibilities include staff management, client relationship management, and program support. The ideal candidate possesses experience in security or intelligence, project management, and supervision. Concentric offers a comprehensive benefits package including health insurance, retirement plan, paid time off, and more.

Requirements

• Experience with intelligence analysis, physical security, and/or risk management
• 3+ years experience in the intelligence or security field
• 3+ years of supervisory experience
• Strong interpersonal and relationship-building skills
• Excellent professional judgment and decision-making skills
• Excellent organizational and problem-solving abilities with great attention to detail
• Ability to handle sensitive employee and client matters with discretion and professionalism
• Proficiency with Google Suite
• Ability to travel 10% of the time

Responsibilities

• Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
• Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being
• Advocate for employee needs and escalate issues as necessary to HR or management
• Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
• Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
• Serve as the primary relationship manager between Concentric and client managers overseeing embedded employees
• Ensure client satisfaction with talent performance and resolve any concerns regarding embedded employees
• Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements
• Maintain excellent rapport with clients
• Support the Director in developing program plans, identifying needs, and preparing new business proposals
• Facilitate communication between employees, clients, and internal teams to maintain alignment on program goals
• Assist in the development of SOPs and guidelines, as required, for the client

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models)
• Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
• Adept at learning new software and web-based tools
• Familiarity with human resource practices

Benefits

• 100% Employer paid medical, dental, and vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• 11 paid holidays
• Paid leave (vacation, sick, parental, volunteer)
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• National discount employee program
• Employee Assistance Program for personal needs
• Access to Learning Management System