Account Manager

Summary

Join ELEKS as an Account Manager for Doctor ELEKS in Lviv, Ternopil, Ivano-Frankivsk, and Chernivtsi. You will manage client relationships, ensure client satisfaction, and oversee product execution to meet business goals. Doctor ELEKS is a medical information system improving patient care by automating processes and managing clinical data. The role requires experience in account management, IT sales, or client relationship management, along with strong communication and interpersonal skills. The successful candidate will build strong client relationships, assess client needs, ensure timely solution delivery, and coordinate with internal teams. ELEKS offers a competitive social package, medical insurance, and opportunities for professional development.

Requirements

• At least 1 year of experience in a similar position
• Experience in Account Management / IT Sales / Client Relationship management
• Experience in cooperation with end customers
• Strong Intermediate level of English
• Excellent knowledge of the Ukrainian language
• Excellent presentation skills
• Ability to work effectively with a variety of clients and technical experts
• Enjoy working in a team, fast-paced environment
• Readiness for business trips if needed
• Excellent communication and interpersonal skills
• Proactive and collaborative
• Flexibility and agility
• Negotiation and problem resolving skills
• Strong sense of responsibility

Responsibilities

• Build and maintain strong long-term relationships with existing clients
• Proactively assess, clarify, and validate client’s needs on a regular basis
• Help to ensure timely and successful delivery of our solutions according to client’s needs and expectations
• Coordinate with Sales Office, Deployment and Support, Technology Division
• Keep all information on client’s cooperation integral and up to date
• Compiling and preparing regular reports and correspondence
• Instantly notify management team of critical client issues with the services we are providing
• Control financial relationships with the client

Preferred Qualifications

• Experience in healthcare-related projects
• Familiarity with Ukraine's Healthcare System
• Experience in IT industry

Benefits

• Competitive Social package
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy
• Medical insurance