Account Manager

Summary

Join iLawyer Marketing as an Account Manager and be the primary liaison between clients and the internal team. Manage multiple marketing campaigns, analyzing performance data using Google Analytics and internal dashboards to ensure client success and retention. Communicate campaign performance to clients, prepare monthly reports, and collaborate with internal teams to optimize strategies. Leverage your digital marketing expertise to advise clients and build strong, long-term relationships. This role requires strong communication, analytical, and client management skills. The position offers a competitive salary and bonus structure.

Requirements

• 2+ years of hands-on Account Management experience, preferably within a small to mid-sized legal marketing agency
• Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field
• Experience managing client relationships, delivering digital strategies, and working on performance-driven campaigns
• Solid digital marketing expertise with hands-on experience in areas such as SEO, paid media, social media, email marketing, or content marketing, demonstrating a comprehensive understanding of the digital landscape
• Proficiency with Content Management Systems (CMS) like WordPress required
• Ability to work in a collaborative environment and engage with cross-functional teams
• A genuine passion for client success, with a focus on providing exceptional service

Responsibilities

• Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and iLawyer Marketing
• Establish strong working relationships with clients, ensuring their needs and expectations are understood and met
• Foster effective collaboration between the internal marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies
• Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics
• Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement
• Collaborate with both the marketing and sales teams to identify opportunities for improving client performance
• Provide data-driven marketing recommendations and propose tailored solutions based on client goals
• Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success
• Build and maintain long-term client relationships to ensure satisfaction and account retention
• Proactively engage with clients to anticipate their needs and prevent potential issues

Preferred Qualifications

Knowledge of website analytics, tracking tools, and performance optimization is a plus

Benefits

• Remote-First Environment
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Paid Vacation & Sick Time Off