Account Manager

Summary

Join Jump 450 as a Client Partner and become the primary point of contact for prestigious clients. You will build strong relationships, deliver strategic recommendations, and drive process improvements to ensure outstanding service and performance. This role blends project management and relationship-building to boost client satisfaction, retention, and growth. You'll oversee the creation of engaging campaigns, collaborating with creative and paid media teams. Exceptional communication, proactive problem-solving, and a commitment to client success are crucial. The position requires 5+ years of experience in account management with a focus on performance and creative marketing, along with strong analytical and communication skills. Jump 450 offers a 100% remote work option and a comprehensive benefits package.

Requirements

• 5+ years of experience in account management, with a strong focus on performance marketing and creative marketing
• Proven track record of scaling campaigns and improving KPIs
• Experience using audience insights, messaging testing and experiments to drive leads
• Strong analytical skills with the ability to synthesize data into clear action plans
• Exceptional communication and interpersonal skills to build trust and alignment with clients and teams
• Experience hiring, training, and fostering collaboration within high-performing teams
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Act as the primary point of contact for the client, building strong, trusted relationships through outstanding communication and service
• Set clear expectations with clients and internal teams, ensuring alignment at every stage of the project
• Build effective relationships across multiple stakeholders while addressing ad-hoc client requests promptly
• Support the execution team’s strategy and development of paid media campaigns across platforms including Google (AdWords & YouTube), Bing, Meta, LinkedIn, and more
• Guide the team using a data-driven approach to design marketing strategies that align with client goals and business objectives
• Analyze performance data to provide actionable insights and recommendations for improvement
• Leverage real-time data dashboards and reporting tools to communicate campaign performance and future strategies to the client
• Establish benchmarks, monitor metrics, and continuously optimize campaigns to improve KPIs like cost per click and conversion rates
• Lead efforts to streamline processes and introduce innovative solutions that enhance client experiences and campaign results
• Maintain up-to-date knowledge of industry best practices, ad network updates, and beta opportunities to keep clients ahead of the curve
• Test and iterate on campaigns quarterly to identify new opportunities and optimize results
• Partner with internal teams to execute compelling creative and ensure seamless campaign delivery
• Work within client budgets while maintaining a focus on achieving measurable results
• Train, mentor, and collaborate with your team to ensure excellence at every stage

Preferred Qualifications

Knowledge of higher education marketing is a plus

Benefits

• Medical, Prescription, Dental, & Vision Insurance Benefits
• Life and Accident Insurance Plans
• Short and Long Term Disability Plans
• Employee Assistance Programs
• Family Forming Plans
• Cigna Secure Travel
• Health Savings Account (HDS)
• Health Care Flexible Spending Account (FSA)
• Limited Purpose FSA
• Dependent Care FSA
• Access to MetLife Legal Plan Services
• 401k Match Plans
• Commuter Transportation Benefits
• Access to Virtual Health Services such as Telaheath, 2nd.md and Headspace
• Paid Holidays
• Flexible / Numerous PTO Days
• Volunteer Days
• Free Company Lunches
• Half-Day Fridays All Year (Not Just in the Summer!)
• New MacBook Pros and Additional Monitor on Your First Day
• Communal Meeting Rooms and Standing Workstations are Available in our NY Office
• Company Events & Happy Hours
• 10 Week Paid Parental Leave
• Tuition Reimbursement Of Up To $5,000
• 100% Remote Work