Account Manager

Summary

Join our dynamic team as a client-focused, analytically-minded operational excellence driver! This role blends support, partnership development, and significant growth opportunities. You'll thrive in a fast-paced environment, excel at relationship building, and contribute to various aspects of our organization, from lead management and communication to sales process analysis and partnership development. Training is provided for several key areas, making this an ideal position for someone eager to learn and grow. The position offers a competitive compensation package and benefits, including medical aid, paid time off, and opportunities for personal and professional development.

Requirements

• Be an extroverted individual who excels in building relationships
• Be a quick learner with the ability to understand complex concepts
• Be proficient with modern software tools and quick to adapt to new technologies
• Possess strong verbal and written communication skills
• Have the ability to identify issues independently and implement effective solutions
• Be willing to work some evenings when necessary to engage with international partners
• Be born and raised in the US/Canada but has since moved to South Africa

Responsibilities

• Handle inbound emails from leads promptly and professionally
• Engage with potential clients to understand their needs and align them with our solutions
• Use CRM (HighLevel and ClickUp) to track and manage data effectively
• Collaborate with the operations team to ensure seamless workflow
• Assist in process improvement initiatives to enhance efficiency
• Track and analyze customer success metrics
• Assess customer satisfaction and gather feedback to identify areas for improvement
• Work closely with the recruitment team to implement strategies that enhance client experience
• Provide regular reports on customer success metrics to management
• Review sales call recordings and videos to evaluate performance
• Provide constructive feedback to the sales team and management to optimize sales techniques
• Assist in training sessions to improve team effectiveness
• Identify and establish partnerships with other recruitment companies, primarily in the European market
• Collaborate with partners to expand our reach and enhance service offerings
• Coordinate cross-border collaboration initiatives
• Maintain ongoing relationships to ensure mutual success and growth
• Collaborate with leadership on sales strategy development
• Contribute to process improvement initiatives
• Support training and development programs for sales team members

Benefits

• Medical Aid
• All South African Public Holidays Observed
• Paid Annual Leave
• Paid Sick Leave
• Significant opportunities for personal growth, skill development, and career advancement
• Supportive, inclusive, and diverse work environment that values collaboration and innovation
• The change to make a meaningful impact by connecting top talent with life-changing opportunities