Account Manager

Summary

Join Later as an Account Manager and drive the retention and growth of your assigned customer portfolio. You will be responsible for renewals, upsells, and cross-sells, ensuring both customer and Later's success. This role requires a strategic mindset, excellent communication skills, and experience in a SaaS environment. You will build strong customer relationships, identify new opportunities, and act as a voice of the customer for product development. The position offers significant growth opportunities within a rapidly expanding company. Later is committed to building an inclusive and supportive work environment.

Requirements

• 5+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved
• Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals
• Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change

Responsibilities

• Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together
• Identify new opportunities for your customers to grow with Later
• Build Success Plans for all of your customers and nurture customers towards those success plans
• Build account maps to help expand the footprint of our partnership into the customers you’re supporting
• Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal
• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’’s product and services can bring value to their business goals
• Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services
• Become an expert at demonstrating the value of Later’s products and services

Benefits

• Stock options
• Various benefits plans
• Salary Range: $120,000-$140,000 OTE