Account Manager

Summary

Join Modernize, a QuinStreet division, as an Account Manager to drive growth and success for our home services clients. This role involves strategically upselling and nurturing relationships with key influencers in the home services industry, managing a portfolio of 30-40 clients. You will collaborate with internal teams, consult on digital marketing and lead generation solutions, and ensure high customer satisfaction. The position requires strong account management experience, data analysis skills, and excellent communication abilities. Modernize offers a competitive salary, performance bonuses, equity, and standard employee benefits.

Requirements

• 2+ years of account management experience with the capacity to upsell and cross-sell
• Intermediate/strong Excel and Salesforce skills
• Exceptional verbal and written communication skills
• Strong business acumen, with the ability to operate under pressure and make business-critical decisions daily
• Proven success in delivering value propositions and guiding clients through onboarding to partnership maturation
• Able to thrive in an environment of change and uncertainty
• Process-oriented with the ability to effectively prioritize workload
• Capable of handling client emotions and objections positively and solutions-based

Responsibilities

• Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value
• Meet with customers, from Directors to C-level executives, owner operators, to present and gain commitment to optimized campaign solutions
• Network within our account base to provide key recommendations, testimonials, and case studies to stakeholders
• Work with marketing, sales, product, and engineering to ensure high standards of service across the organization
• Demonstrate expertise in our solutions and operational processes
• Develop plans to maximize opportunities and ensure customer loyalty through consistent delivery excellence
• Monitor and maintain the health of client relationships
• Challenge conventional thinking to find new ways to improve program success
• Relate business decisions to their impact on the company's bottom line
• Analyze data to identify risk factors and optimize performance
• Accurately forecast and track key account metrics
• Prepare and deliver ongoing account performance reports
• Uphold our core values and collaborate positively across departments

Preferred Qualifications

• Strong data analysis with experience using business intelligence tools like Tableau preferred
• Bachelor's degree preferred
• Experience in lead generation/digital demand generation marketing is a strong plus. Experience with big box stores in the home improvement industry (e.g., windows, HVAC, solar, roofing) is also a plus
• Highly developed presentation skills preferred

Benefits

• Performance bonus or commission
• Equity in the form of restricted stock units
• Health care benefits
• Retirement benefits
• Paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
• Any other tax-reportable benefits