Account Manager

Summary

Join OneRail, a rapidly growing technology company, as an Account Manager, LP Network Success! In this role, you will cultivate and maintain relationships with logistics partners, overseeing their performance metrics, identifying growth opportunities, and resolving discrepancies. You will also onboard new partners, manage contracts, and collaborate with sales and operations teams. This position initially requires on-site work in Orlando, FL, transitioning to hybrid or remote options after 90 days or one year, respectively. The ideal candidate possesses strong relationship-building skills, experience in partnership management, and a working knowledge of APIs. OneRail offers a competitive compensation and benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• 3 or more years of experience in creating, developing and maintaining partnerships
• Bachelor's degree, ideally in business or similar field
• Experience with HubSpot or other CRM / Pipeline Management tool
• Working understanding of API and related technology knowledge
• Demonstrable ability to negotiate and close partnership contracts
• Excellent communication skills, both written and oral
• Strong relationship building skills with an entrepreneurial approach

Responsibilities

• Build and maintain relationships with our Logistics Partners
• Conduct periodic reviews of their KPI’s
• Identify areas where improvement is needed
• Identify opportunities for growth
• Assist with clearing invoice discrepancies
• Review claims
• Identify and vet potential new partners
• Compile onboarding documentation
• Conduct LP/mobile app training
• Help broader LP team understand what LPs need prioritization and why
• Ensure your LPs are being integrated in a timely fashion
• Find the technical contact on the LP’s team to connect with our Integrations team
• Assist sourcing info from LP’s as needed
• Adjust rates, inactivate, escalate (regarding LP Performance Metrics)
• Identify opportunity areas where we could lower price, batch, or drive other efficiencies
• Manage POD compliance, Payment and Claims, and Cancellation
• Lead, create and present to your LPs weekly and QBRs
• Create action plan for LPs who are not in compliance
• Work with Transportation team to negotiate pricing
• Determine fit for both OR and LP (during onboarding)
• Ensure LP Platform can send every status we require
• Manage Service Agreement, W9, COI, ACH
• Prioritize/Schedule integration or conduct ORD training

Benefits

• Competitive base compensation
• Health and wellness Insurance with generous company contribution (medical, dental, vision)
• Company-paid life insurance, short-term and long-term disability
• 4% 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members
• Competitive Paid Time Off (PTO) Policy for Hourly Team Members
• Generous Company-paid Holidays