Account Manager

Summary

Join RateHawk, a leading travel-tech company, as an Account Manager and play a key role in expanding our presence in the Thai market. This remote position requires managing and developing relationships with B2B clients (tour operators, travel agencies, etc.), increasing their performance, and collaborating with the sales team. You will provide system training, conduct product presentations, address client issues, and ensure accurate transaction processing. The role involves approximately 40% travel and requires strong analytical and interpersonal skills, fluency in Thai and English, and a minimum of 3 years of relevant experience. RateHawk offers flexible schedules, remote work opportunities, and various professional development programs.

Requirements

• Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry
• In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs)
• Fluent in Thai and English
• Up to 40% of travel time may be required
• Used to data-driven decision-making, metrics-driven and good with numbers
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer
• Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence

Responsibilities

• Expand and consolidate presence in the assigned territory
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance
• Collaborate with the sales team to identify and grow opportunities within the territory
• Follow-up with existing and new partners in order to provide system training
• Position the brand within the travel trade through ongoing product presentations and networking events
• Address incident issues, ensuring partners support
• Payments control: oversee and ensure accuracy in transaction processing
• Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events
• Provide market & competitive environment analysis
• Provide regular comprehensive reporting through CRM and internal systems
• Maximize and develop API deals with the potential and existing partners

Preferred Qualifications

Competence in API technology deals

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation