Account Manager

Summary

Join Scan.com, a digital health scale-up, as an Account Manager supporting Imaging Centers. Reporting to the Head of Supply Business Development, you will manage existing accounts, expand the network, and ensure a positive customer experience for patients and providers. Responsibilities include maintaining margins, driving down costs per scan, and selling new products. This fully remote position involves 50% travel within established markets. The role is expected to evolve, offering growth opportunities within a rapidly expanding company. Scan.com offers a competitive benefits package.

Requirements

• Proven experience in Account Management, including retention, up-selling and new business development
• Ability to travel at least 50% of the time

Responsibilities

• Manage current imaging center accounts
• Grow our network in current and future markets
• Work closely with the Head of Supply, the Market Managers and Operations to ensure a great customer experience for patients, referring providers and imaging centers
• Maintain proper margins and ultimately driving our cost per scan down
• Sell new products (i.e. Insurance, AI tools, etc.) into our imaging center accounts
• Building relationships with current and future imaging center partners to create a stronger and more sticky partnerships
• Work closely with sales to monitor volume and ensure the proper amount of capacity
• Work closely with operations team to build reporting and business review meetings that are meaningful to our imaging center partners
• Prospect new imaging centers to increase capacity, decrease costs or open new geographies
• Maintain excellent notes and documentation in HubSpot
• Gain understanding of the marketplace, who the players are, any legal changes coming down the pike, etc
• Create strong relationships with assigned imaging centers
• Reduce the average spend per scan in assigned accounts
• Gain an in-depth knowledge of the scan.com business and be well-versed in the product flow from end to end
• Assist in acquiring new imaging centers in assigned geographies
• Help drive greater utilization by partnering with market managers and imaging center’s marketing groups

Preferred Qualifications

• Imaging or Healthcare experience
• Strong interpersonal skills, relationship building
• Excellent communication skills
• Familiarity with the personal injury market
• Excellent negotiation skills
• Ability to collaborate with multiple departments and organizations
• Creative rapport building
• Strong goal-oriented individual with a continuous drive to learn and grow

Benefits

• Salary range of $70,000 - $80,000 + commission
• 401k
• Healthcare, Vision and Dental
• All the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies designed by our team, for our team