Account Manager

Summary

Join SevenRooms as an Account Manager and manage your own portfolio of accounts, achieving individual revenue quotas that contribute to team targets. You will nurture client relationships, drive revenue growth, and identify upsell opportunities. This role involves understanding client needs and working with cross-functional teams to maximize platform value, supporting customer satisfaction, renewals, and increased product adoption. You will act as a trusted advisor, building relationships and presenting solutions to meet client needs. The role requires strong communication, data analysis, and project management skills. SevenRooms offers a competitive compensation package, comprehensive benefits, and professional development opportunities.

Requirements

• 3+ years in account management, sales, or a customer success role with a strong track record in meeting or exceeding revenue targets, preferably within a Marketing SaaS company
• Demonstrated ability to identify and drive upsell/cross-sell opportunities within existing accounts
• Exceptional verbal and written communication skills, with the ability to clearly articulate solutions and engage with clients at all levels
• Strong data analysis skills, with the ability to leverage insights to support sales strategies and decision-making
• Deep commitment to understanding and addressing client needs, delivering exceptional service that drives results
• Exceptional project management abilities with a proactive approach to managing priorities and meeting deadlines

Responsibilities

• Develop and execute account strategies to drive renewals, upsells (add-ons), cross-sells, and expansion opportunities within existing accounts, meeting or exceeding sales quotas
• Take ownership of the renewal process, proactively engaging with clients well in advance of contract expiration to discuss ongoing goals, performance metrics, and areas for improvement
• Develop and execute renewal strategies by demonstrating the continued value of SevenRooms and aligning with the client’s evolving needs
• Identify and close opportunities to introduce clients to additional SevenRooms features, integrations, and services that align with their business needs and growth objectives
• Proactively pitch and close upsell solutions such as advanced reporting, marketing tools, or additional software modules to increase client engagement and platform adoption
• Cultivate strong, trust-based relationships with key decision-makers, acting as a trusted advisor to understand their business goals and align SevenRooms’ solutions to meet their needs
• Lead presentations and product demonstrations to reinforce the value of SevenRooms and educate clients on product features
• Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and drive customer-focused outcomes
• Provide regular updates on account activity, potential upsell opportunities, and forecasting data to support the Account Management team in tracking overall performance against department goals

Benefits

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure
• Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice