Remote Account Manager

Summary

Join Virgo Health as Account Manager – Communications & Operations (Freelance) and oversee communications needs across multiple brands/client services teams, utilizing established communications and logistics skills to drive day-to-day account handling and project management. Expand industry awareness, communication, and project management skills to identify a global vision for a project or brand based on clients' objectives.

Requirements

• Proficient in MS Word, Excel, and PowerPoint
• Accurate data management across multiple Excel files
• Input spreadsheet results into letter/communication template
• QCing each document to ensure it matches back to master database
• Excellent people management skills
• Excellent verbal and written business communication skills
• Excellent project and time management skills
• Ability to multitask and work under pressure
• Ability to use own initiative
• Financial management skills
• Good negotiating and influencing skills
• Excellent editing and quality control skills
• Business communications
• Follows directions
• Bachelor of Arts or Bachelor of Science preferred or of graduate caliber

Responsibilities

• Day-to-day management of client projects/client
• Focus on speaker and field communications across brands and projects for communication consistency
• Prepare communications packets based on project type and execution of initiatives
• Assist in project status calls and taking call notes, and help drive team on delivery of follow-up actions
• Prepare internal communications timeline for routing of communications to editorial and creative teams before scheduled deployment date
• Manage client initiatives calendar for all outgoing communications to ensure no overlap
• Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees
• Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based on data set
• Provide junior team with clear and accurate project briefs and delegate workload accordingly
• Provide constructive and timely feedback to team
• Highlight any training and development needs of the junior team to line managers
• Regularly update client on progress and any changes to ongoing account activity
• Ensure timely response by team to client inquiries
• Ensure all written communication for team adheres to the Virgo house style format and quality standards
• Accurately input hours worked into timesheets on SAP
• Develop and maintain strong relationships with clients through regular contact
• Demonstrate a sound understanding of the client’s business, industry, competitors, and objectives
• Provide strategic counsel to clients, based on knowledge of their business and the market
• Develop the ability to effectively manage the client’s expectations
• Challenge and negotiate with client where appropriate
• Identify opportunities for organic growth with existing clients

Benefits

$70,000-$105,000 salary range