Account Manager

Summary

Join Tonic as an experienced Account Manager to foster adoption, handle renewals, and drive expansion within our mid-market and small enterprise customer segments.

Requirements

• 3+ years of experience in account management, preferably in a dynamic startup environment
• Experience selling technical products in DevTools, DevOps, security, and similar markets
• Confidence selling to leadership in software QA, engineering, security, or similar technical VP/C level decision makers
• A strategic mindset with the ability to see the bigger picture and devise plans that drive both short-term wins and long-term success
• Comfortable working collaboratively across teams, ensuring a unified and cohesive approach to customer success
• A track record of exceeding targets and driving revenue growth within assigned book of business

Responsibilities

• Take charge of renewals and expansions for your assigned book of business, utilizing your expertise to nurture key relationships and evangelize value
• Develop and execute growth plans tailored to each account, leveraging your insights to drive expansion and long-term success
• Serve as your customers’ advocate within Tonic, making sure you’re deploying the right teams and resources to achieve the customers’ goals
• Engage with cross-functional teams to align strategies and ensure a unified approach toward customer success. This involves collaborating with sales, product, and customer success teams