Account Manager

Summary

Join Trella Health as a motivated and customer-focused Account Manager! Manage a portfolio of existing customers, identifying upsell and cross-sell opportunities to increase account value. Collaborate with various teams to drive customer growth and achieve sales quotas. Leverage a consultative sales approach to solve customer problems and build strong customer relationships. This role requires 5+ years of experience in account management, customer success, or sales within Healthcare SaaS or workflow tools. The ideal candidate will possess excellent communication skills and a collaborative team spirit.

Requirements

• 5+ years of experience in account management, customer success, and/or sales in Healthcare SaaS or a workflow tool
• Proven track record of achieving or exceeding quarterly and annual bookings quota with the ability to manage both long and short cycle deals
• Proven experience managing a sales cycle and working directly with current customers on strategic opportunities to expand their product suite to solve for their specific business needs and goals
• Experience with complex sales cycles, including negotiating contract terms with senior decision-makers
• Demonstrated ability to build relationships and trust with customers while working alongside Customer Success Managers who own the relationship with the customer
• Experience working alongside CSMs in a fast-paced SaaS or technology-driven environment
• Excellent communication skills and the ability to lead strategic conversations with key decision-makers and C-Suite executives
• A collaborative team player with a go-getter attitude, ready to tackle challenges and drive success
• Self-motivated, competitive, and results-oriented with a passion for achieving targets in a fast-paced environment

Responsibilities

• Manage and grow a book of business, identifying upsell and cross-sell opportunities to expand customer account value
• Farm/source pipeline of current customer account expansion opportunities
• Manage deals ranging in size and complexity from small upsell orders to strategic CRM/workflow opportunities
• Achieve or exceed assigned sales and growth quotas through relationship building, consultative selling, and a deep understanding of customer needs
• Leverage a consultative sales approach to solve customer problems, driving both short-term gains and long-term strategic growth
• Understand the lifecycle of a customer and identify buying signals for potential growth opportunities by reviewing customer account history, Pendo notifications & reports, usage reports, etc
• Partner with Customer Success Managers (CSMs) to identify sales ready opportunities and key relationships to build
• Collaborate with internal teams to ensure seamless handoffs, onboarding, training, and product implementation, resulting in successful outcomes for the customer

Preferred Qualifications

• Knowledge of the healthcare or post-acute care industry is strongly preferred
• Familiarity with CRM software, especially Salesforce, is preferred
• Experience selling software solutions, specifically selling CRM, EHR, or workflow tools, is preferred

Benefits

• Health, Dental, Vision & Voluntary Benefits
• Competitive Salary & Bonus Plans
• 401k Retirement Savings
• Unlimited PTO & 10 Paid Holidays
• Flexible Work Hours
• Equity Shares
• Paid Leave Programs
• Marketplace for discounted retail and entertainment